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GYM MART
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GYM MART
0
Cart0
  • Strength Training
    • Barbell Accessories
    • Barbells
      • Olympic Barbells 50mm
      • Standard Barbells 25.4mm
    • Cable Pulley Attachments
    • Dumbbells
    • Kettlebells
    • Racks & Benches
    • Weight Plates
      • Olympic Plates 50mm
      • Standard Plates 25.4mm
  • Crossfit
    • Exercise Balls
    • Exercise Mats
    • Free Weights
    • Home Gym Machines
    • Muscle Toning
    • Resistance Bands
  • Boxing & MMA
    • Accessories
    • Gloves
    • Punch Mitts
    • Punching Bag
  • Yoga & Pilates
    • Accessories
    • Foam Roller
    • Mats
    • Pilates Balls
    • Yoga Blocks
    • Yoga Wheels
  • Recreational
    • Scooter
    • Skateboard
  • Outdoor
    • Blankets & Towels
    • Fishing
    • Insulation Mats
    • Sleeping Bags
  • Gym Towels & Bags
    • Accessories
    • Fitness Towels
    • Gym Bags & Storage
  • Clearance Items
  • Ex-Demo
  • Others
    • Sand Table Model
  • FUNCTIONAL
    • Resistance
  • Home
  • Delivery Policy

Delivery Policy

Fast Dispatch

No one wants to wait a long time for delivery. At Gym Mart, we always adhere to the fast-dispatch principle. If we can get your shipment ready the same day, we will.

However, please understand that due to unforeseeable conditions, sometimes there could be delays in getting the order out to you in time. We will do our best to avoid situations like this.

Deliveries are delivered during business days and business hours only.

 

Delivery Times

Australian Post is our official courier. Check out how long it takes to for the delivery to arrive, please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for more information.

Our warehouse location is Moorabbin VIC 3189.

Delivery can be made Australia wide & delivery times are guidelines and are never guarantees. Gym Mart will not offer compensation for any delivery that arrives later then the estimate given.

100% safe of mind as all our deliveries require signature on arrival so they will not be left unattended at your front door.

Our aim to efficient delivery, once it has been passed to the courier company some deliveries may be late due to your location, accidents or local disruptions.

In these instances, Gym Mart will not be liable for any consequential loss for delivery times.

If your order looks damaged on delivery, please check your delivery before signing for it and inform delivery driver of damage and ask them to sign the damage.

Sometimes in the event of problematic couriers, you may find your parcel delivered by a different courier of our choice to ensure safe delivery of product.

 

Cost of Delivery

The cost of delivery is based on a lot of factors like the distance and the service that you choose.

Please feel free to enter the postcode and our system will calculate all the available shipping options and costs for you.

 

No One At Home To Accept The Delivery?

We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.

 

Do I Need To Help The Courier for Heavy/Bulky Items?

Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-trolley or device make things easy.

For extremely big items, such as a Gym station or large Treadmill (Viper or Prime models), we advise planning ahead for assistance.

Both standard and express delivery pricing is based on a one-person driver only.

If assistance cannot be provided to the driver, please email to admin@gymmart.com.au before placing the order to see if we can offer any alternative solutions.

 

Can The Courier Install The Product For Me?

Unfortunately, our courier services are only able to deliver the product to your ground floor, front door location. All products are packed well, and come with instructions and tools (where necessary) to ensure an easy and swift installation process.

If you require additional on-site assembly services, please consider booking our Assembly services, which can be found in our online store.

 

I Received Less Cartons or Items Than I Should Have.

In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you’re receiving.

We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and email admin@gymmart.com.au of this occurrence.

Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.

 

What To Do If My Delivery Arrives Damaged?

Our couriers handle with care, and our packaging includes lots of materials to prevent any handling or transit damage.

If your carton arrives damaged, we highly recommend to accept the delivery, inform the driver about the damaged condition, take some photo evidences, and email admin@gymmart.com.au of this occurrence.

Damage to the packaging may not necessarily mean your item has been damaged. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organize a repair, parts replacement or replacement for the depending on the issue.

 

Can I Change My Address After It Has Been Shipped Out?

If the order has been shipped out, we can no longer alter the address or make any changes to your order.

While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system to reflect the changes.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GYM MART’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘GYM MART’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 9, 105 Cochranes Road, Moorabbin VIC 3189. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.