No one wants to wait a long time for delivery. At Gym Mart, we always adhere to the fast-dispatch principle. If we can get your shipment ready the same day, we will.
However, please understand that due to unforeseeable conditions, sometimes there could be delays in getting the order out to you in time. We will do our best to avoid situations like this.
Deliveries are delivered during business days and business hours only.
Australian Post is our official courier. Check out how long it takes to for the delivery to arrive, please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for more information.
Our warehouse location is Moorabbin VIC 3189.
Delivery can be made Australia wide & delivery times are guidelines and are never guarantees. Gym Mart will not offer compensation for any delivery that arrives later then the estimate given.
100% safe of mind as all our deliveries require signature on arrival so they will not be left unattended at your front door.
Our aim to efficient delivery, once it has been passed to the courier company some deliveries may be late due to your location, accidents or local disruptions.
In these instances, Gym Mart will not be liable for any consequential loss for delivery times.
If your order looks damaged on delivery, please check your delivery before signing for it and inform delivery driver of damage and ask them to sign the damage.
Sometimes in the event of problematic couriers, you may find your parcel delivered by a different courier of our choice to ensure safe delivery of product.
Cost of Delivery
The cost of delivery is based on a lot of factors like the distance and the service that you choose.
Please feel free to enter the postcode and our system will calculate all the available shipping options and costs for you.
No One At Home To Accept The Delivery?
We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.
Do I Need To Help The Courier for Heavy/Bulky Items?
Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-trolley or device make things easy.
For extremely big items, such as a Gym station or large Treadmill (Viper or Prime models), we advise planning ahead for assistance.
Both standard and express delivery pricing is based on a one-person driver only.
If assistance cannot be provided to the driver, please email to firstname.lastname@example.org before placing the order to see if we can offer any alternative solutions.
Can The Courier Install The Product For Me?
Unfortunately, our courier services are only able to deliver the product to your ground floor, front door location. All products are packed well, and come with instructions and tools (where necessary) to ensure an easy and swift installation process.
If you require additional on-site assembly services, please consider booking our Assembly services, which can be found in our online store.
I Received Less Cartons or Items Than I Should Have.
In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you’re receiving.
We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and email email@example.com of this occurrence.
Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.
What To Do If My Delivery Arrives Damaged?
Our couriers handle with care, and our packaging includes lots of materials to prevent any handling or transit damage.
If your carton arrives damaged, we highly recommend to accept the delivery, inform the driver about the damaged condition, take some photo evidences, and email firstname.lastname@example.org of this occurrence.
Damage to the packaging may not necessarily mean your item has been damaged. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organize a repair, parts replacement or replacement for the depending on the issue.
Can I Change My Address After It Has Been Shipped Out?
If the order has been shipped out, we can no longer alter the address or make any changes to your order.
While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system to reflect the changes.